Frequently Asked Questions

What will I receive after I complete my course and pass my National Certification Exam?

After you've completed and passed your course from The New Career Training Institute, you'll receive a professional-grade Certificate Of Completion, as well as a letter of congratulations and transcripts in the mail. Our certificates are made of heavy-stock cream paper and will display your name, as well as the name of the course you've passed. These certificates are great for framing, and will be sure to impress your friends and co-workers. Along with your certificate, you'll also receive official transcripts, which list your name, the program you completed, and the core competencies that were measured on your exam.

National Certification Exam

Completion of our programs, allows student the eligibility to test on the national level.) There is no separate fee for the national exam through the National Healthcare Workers Association. The national exam fee is included in the tuition. Students who pass this exam will receive national certification. The exam will be taken at the clinical site the last 2 hours of the clinical session. Their certification and wallet card will be mailed separately from the certification board. These certifications will also list your unique certification ID number so that employers can check your credentials on the verification website

Is the National Certification Exam proctored?

Yes, the test for the National certification is proctored.  It is timed, with a limit of 120 minutes. You may take the exam at the clinical site the last 2 hours of the clinical session or at a local testing center.

Can I study more than one course at a time?

Absolutely! You’ll find that by studying this way you create a steady flow of work for yourself. Many of our courses are highly complementary to one another and work well together. Our students tend to start with one course, discover how easy it is to study from home, and quickly move on to another course.
What are the study methods?
Complete your course work online, through the mail, or in combination. 

You can study either via the paper-based or the online method:


With paper-based study you receive your lessons one at a time through the post or via -email. Once you’ve completed the question paper for the assignment you submit your work via e-mail, post, or your unique online student account. After your tutor has received and marked your answers you can view your feedback in your student account or they can be emailed to you. We also post your feedback to you along with the next question paper and the following lesson. This process continues until you’ve completed your course.

Online study

Many students find this to be a faster and more convenient way to study. With this method you have immediate access to your course material online as soon as your enrolment is complete. You submit each of your question papers to your tutor using your unique online student account, and once your tutor has received and marked your answers we send you an e-mail containing your results and feedback. With the online method you need only a standard web browser, and there’s no complicated plug-in software required. Plus, you always have the option of printing your course material or saving it to your hard drive if you feel more comfortable studying from paper!
  1. What are your hours of operation? Office Hours are: Mon.- Fri.: 9:30 a.m.-5:30 p.m Saturday: 9:30 a.m.-12:30 p.m.
  2. What are the entrance requirements at registration?
  3. What classes do you offer? 
  1. Do you have to wear scrub uniforms to clinical? yes. Students are required to wear scrubs (any color) and closed toe shoes to every clinical session.
  2. Does this program prepare for any state licensure? Students will be prepared to take an approved state and/or nationally recognized industry certification or licensure exam in their field of study.
  3. Who will be my instructor? Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
  4. Can I get financial assistance? New Career Training Institute courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.
  5. What happens when I complete the program? Upon successful completion of the program, you will be awarded a certificate of completion from New Career Training Institute.
  6. Can I register for programs if I am an international student? Yes, because New Career Training Institutes programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.
  7. How long does it take to complete a program? Classes range from one day to one month. All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.  Upon registering, you're given an initial six months to complete this program. Should you need more time, you may request a six-month extension at no additional charge. Nearly all of our courses and programs are self-paced and open enrollment, so you can start your training immediately and move at your own pace until completion. Most programs can be completed with-in days to 1 month after you register but you are given plenty of time to complete if needed. Course and Program lengths vary depending on the subject matter. All courses and programs list the average number of hours to complete and the length of time you have to access your training. As a general rule, if you spend 5 to 7 hours per week on your studies you should be able to complete your training in the timeframe allotted. 
  8. Do I have to buy additional materials? All the materials you'll need are included, and their cost will be covered by your tuition. New Career Training will ship email all study material upon enrollment 
  9. Am I guaranteed a job? New Career Training Instotute programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
  10. How can I get more information about the program? If you have questions that are not answered on our website, please feel free to contact us. If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form on the contact page. You may also call us at 1-855-799-1975. We will answer your questions promptly.
  11. When can I start the program? Our programs are all open enrollment. You can register and start the program as soon as you are ready. 
  12. Do I have to buy additional materials?
    Most materials that you will need are included. If your materials are included then their cost will be covered by your tuition. For those courses that do not have materials included, it will be stated in the program breakdown on the program and tuition page. We will ship materials that are included through ground service upon enrollment. Some course and programs contain online material for download only. For these courses shipping of books is not required. Please make sure that you list a valid mailing address and we cannot ship to P.O. Boxes.
  13. What is the online course refund policy?
    Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
    Refunds for online courses are only given under the following circumstances: The student/user did not access any portion of the online course and the student/user requests a refund, in writing via email within three business days from the date of the course setup (email notification sent). Once the program curriculum is accessed online or through submission of a material shipment confirmation, including email or electronic,  (or curricula) once a course has been accessed in any manner, refunds cannot be issued. Please understand that with the enrollment and accessing of your online course, you have read and agree to the aforementioned refund policy.
  14. What is the minimum course completion requirement to get credit for completion of a course/certificate/certification learning plan?
    Upon successful completion of the learning plan's end of course test/exam, the student must pass with 70% or higher grade to be considered "successful".
Please note: Once the program curriculum is accessed online or through submission of a material email confirmation, refunds cannot be issued.

*New Career Training Institute cannot guarantee employment